1. Who we are

TendercareandClean Services Ltd ("we", "us") provides professional cleaning services across South London. This policy explains how we handle your personal data under the UK GDPR and Data Protection Act 2018.

2. What we collect

Account data: name, email, phone, password (hashed), address
Booking data: service type, property details, scheduling, payment references
Cleaner data: ID, DBS certificate, insurance, bank details for payouts
Usage data: IP address, browser type, pages visited

3. How we use your data

To provide and manage your bookings
To process payments and issue invoices
To verify cleaner identity and compliance
To send service-related notifications and, with consent, marketing
To improve our services and prevent fraud

4. Lawful basis

We process your data under: contract performance (bookings), legal obligation (tax, KYC), legitimate interest (service improvement, security), and consent (marketing).

5. Sharing your data

We share data only with: payment processors (Stripe, PayPal), email providers, our own vetted cleaners (only what they need to complete your booking), and law enforcement where legally required. We never sell your data.

6. Retention

Account data: kept while your account is active, plus 6 years for tax. KYC data: kept while a cleaner is active, plus 6 years. Marketing: until you unsubscribe.

7. Your rights

You have the right to access, correct, delete, restrict, port, or object to our processing of your data. Email info@tendercareandclean.com to exercise any right.

8. Cookies

We use essential cookies for login and security. No advertising cookies. See your browser settings to control cookies.

9. Security

We use HTTPS, encrypted storage for sensitive data (bank details, KYC documents), and role-based access controls for our team.

10. Contact

For privacy questions: info@tendercareandclean.com

Privacy Policy